Senior Call Center Quality Assurance  
Pronto BPO   More jobs from this company

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Job Title:   Senior Call Center Quality Assurance
Category:   Quality Assurance (QA)
Total Positions:   3
Job Location:   Lahore
Gender:   Female
Age:   18 to  years
Minimum Education:   Matriculation
Career Level:   Entry Level
Minimum Experience:   Fresh3 Years
Salary Range:   PKR 15,000 to 25,000 per Month
Apply By:   Jan 26, 2019
     
     
 
Job Description:

·         Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.

·         Arrange quality control secession for individuals and teams.

·         Coordinate with respective team leader and agent, in-case of any quality related issue or query.

·         Develop, conduct and evaluate monthly quality quiz.

·         Represent quality department in daily team huddles, to communicate quality related issues and challenges.

·         Provide feedback on quality scores and analysis to respective team leaders on weekly basis.

·         Conduct spot checks for effective quality control.

·         Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards 

Note:

This is a rotational shift job , we are looking for flexbile candidates who can work as per the roaster system


Company Information
 
Company Name:  Pronto BPO
Company Description:
Every day, our clients entrust their customers and business to our well trained employees, who engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts.

We provide clients with:

1-Higher quality telephone and web-based customer service and sales operations
2-Lower base operating costs
3-Maximum customer value

We deliver through:

Specialized computer telephony technologies
Call center development experience
Human resources management and process expertise

Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources. By outsourcing customer service and sales to Pronto BPO, businesses preserve capital resources, reduce cycle time and improve corporate performance.

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