· Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.
· Arrange quality control secession for individuals and teams.
· Coordinate with respective team leader and agent, in-case of any quality related issue or query.
· Develop, conduct and evaluate monthly quality quiz.
· Represent quality department in daily team huddles, to communicate quality related issues and challenges.
· Provide feedback on quality scores and analysis to respective team leaders on weekly basis.
· Conduct spot checks for effective quality control.
· Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards
Note:
This is a rotational shift job , we are looking for flexbile candidates who can work as per the roaster system