| Job Title: |
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Quality Assurance Executive |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad, Rawalpindi |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 30,000 to 45,000 per Month |
| Apply By: |
|
Sep 29, 2018 |
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| Job Description: |
- Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
- Have a strong check on calls made by representative and give them feedback accordingly.
- Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of a call.
- Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
- Evaluates customer service approaches by rating the effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training sessions.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Contributes to team effort by accomplishing related results as needed
- Specific Tasks
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- Quality Assurance
- Monitoring Live Chats, Emails, Text Messages And Calls
- Training
.
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| Company Information |
|
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Company Name: Skyscrapers
Company Description:
Skyscrapers Pvt Ltd: Writing4money
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