ITServ Group is looking for fresh Male/Female "Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.

The prime goal is to support the customers and developing business.

Job Responsibilities

•       Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office. 

•       Understanding the customer's full requirements.

•       Help customers to answer their question related to our products. 

•       Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.

•       Contact existing customers to inform them about our new products

•       Manage enormous outbound calls in a timely and efficient manner.

•       Follow communication scripts when handling different customer concerns.

•       Obtain customer information by making telephone calls, questioning clients and verifying information.

•       Determine eligibility by comparing customer information to requirements.

•       Maintain and improve quality results by adhering to standards and guidelines.

•       Keep the record of all conversations in the database in a comprehensible way.

•       Meet personal/ team qualitative and quantitative targets.

•       Strong phone contact handling skills and active listening

•       Customer orientation and ability to adapt/respond to different types of characters

•       Ability to multi-task, prioritize, and manage time effectively

•       Proven customer support experience or experience as a customer service representative

Fluent English Spoken Skills required.

•       Strong interpersonal and telephonic skills

•       Must have a can do and extremely positive attitude

•       Extremely energetic/enthusiastic/innovative/hardworking

•       Eager to learn and improvise

•       Must be willing to grow

•       Long term relationship

IT/Computer Grads are preferred.