Job Overview
1. Monitoring and supervision of the operation and day to day maintenance of Access Network Telephone lines in Telephone Exchanges within the specified region.
2. Responsible for carrying out maintenance work of Network within his jurisdiction.
ROLES & RESPONSIBILITIES
Provision of New Phone Connection
· Ensure the start to end process of providing New Phone Connection to customers is smooth & trouble free
· Devise strategy to increase sales of NTC & BB to walk-in customers within the specified areas
Rectify Faults
· Reviews fault rates constantly to reduce fault rectification duration.
· Devises strategies to deal with connections with repeated/prolonged faults.
Coordinate with Development Agencies
· Co-ordinates with other agencies to protect and safe guard the PTCL Network during development activities
Evaluate Statistical Reports
· Reviews statistical reports to analyze fault rate trends in different exchanges.
Carry out Maintenance Work
· Arrange corrective and preventive maintenance of outside plant within jurisdictional area
Collaborate with Planning
· Active participation with planning wing for deployments of network for the clearance of existing and potential waiters in green/grey areas
Control activities
· Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
Undertake performance management
· Monitor and evaluate reporting employee
Professional Competencies
• Knowledge of regulations and standards applying to PTCL
• Experience in designing and implementing procedures
• Experience in management & control
• Strong working knowledge of the telecom industry
• Broad understanding of PTCL’s main support and operating functions
• Knowledge of Business Operations & Business Administration,
• Project Management
• Process Management
• Building Internal & External Customer Support Infrastructure
• Facilitate new technological requirements / advancements
• Data Management
• Provision and facilitation of knowledge building & professional development
Supporting Competencies
• Ensures the needs of the team members are met and fosters teamwork
• Build positive client relationship and maintaining clear communication
• Consistently meet established expectations
• Understand problems and classify these into simpler tasks and take adequate decisions on the basis of available information
• Adjust to temporary peaks in stress levels and understanding self limits for stress handling
• Ensures effective use of resources by monitoring the efficient and appropriate use of resources
Experience
• 6-8 years relevant work experience (For Senior Manager Level)
• 3-5 years of relevant work experience (For Manager Level)
• At least 3 years in a senior management position
• Experienced in the fields of Network development & operation
Educational Qualifications
• Masters degree in Telecommunication Engineering with specialization in Network Management, from a reputed institute.
